SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of House Den Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://housedenshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality! My favourite shop Fast delivery Thanks!
Danke für schnell senden . Besten Dank . Freundlichen Grüßen
Perfect, it's super cool and looks very good quality. I recommend 100%. He arrived in 10 days.
looks exactly like the picture!
Absolutely amazing, 100% recommend for everyone!
Never hesistated to buy Dog's Reflective Nylon Harness online for such an attractive price from a trustworthy seller
Good quality and strong. Nice color. Reflective sewing good for night walks. Very recommended.
Everything is quality, thoughtful, sound. Definitely recommend!
This webstore offers the best price for Dog's Reflective Nylon Harness
Looks Perfect! Recommend! 5/5!
Faithful to its description. Size M it is min puppy Samoyede of 3 months. To see if it will be big enough when the dog will be adult
product matches the description. thank you very much.
Parfait !
Very good quality and very fast to arrive
Perfect! And the quality is on the top.
The store is the most awesome place where can I buy Dog's Reflective Nylon Harness and have no doubts over its quality or condition
Solid, my bitch does not complain
The harness came very quickly, the quality is very good, but I chose the wrong model, it dresses through the head, adjustment on the neck is not convenient
Fast delivery and excellent quality. Absolutely satisfied with the product. Thank you so much. Will order more. I recommend the store.
Product really beautiful, thank you very much)
Perfect the second I order delighted
I don't have any doubts where to buy online anymore. it's now my favourite store ever
ok, thnx
Perfect. It came fast and looks great on my dog. Hold on to pull and don't rub it.
Super!!! Very high quality helmets! Dogs look super in them! Fastening is reliable, the material is pleasant to the body. The price is funny for such a thing. Thank you!