SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of House Den Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://housedenshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Дуже хороша річ,приїхав на протязі тижня. Дуже задоволений.Тут такий в 5 разів більше коштує
Great massager.
This product works great!
Super fast thank you very much
Very Good specification
This is a great massager. Buy this one! It came fast. It works wonderful. Very well made. Comes in a great storage container with a zipper closure for when you are not using it. The instructions were useless and didn’t make sense but you do t need them. This product is great! If your looking to pick one out choose this one. I would give it more stars if I could!
It's worth your money. after training very much helps, muscles relax. In the dream pulls immediately;)). I advise everyone!
Fast shipping have be 3 days bylo 2. Description and zdjecia compatible with reality. Pack well secured.
It's okay, it's fast. The battery was discharged in zero. Right...
we love them!! the best thing we brought.
It seems to work norms, of course not Bork but the price is not like Bork))
Delivery less than a month. Everything, as promised))) Super thing!
As described, super fast shipping, works. Thanks
It came in 2 days to Moscow Very cool thing, I recommend to everyone
Everything is very cool in 3 days
broke after only two weeks of usage :(
Article conforme à la description. Premiers essais satisfaisants.
It's priceless to find a offered on such favourable terms
so cool , thanks!
maybe not the lowest price for LCD Display Pain Relief Massage Gun, but the best quality for sure
I bought as a present. Thanks for delivering in time.
It's super ! I really like it. Thank you!
is really good! very fast delivery! I really like it!
true to the picture
Cheapest LCD Display Pain Relief Massage Gun online i guess. i must say the quality is more than decent, so the purchase was a great one