SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of House Den Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://housedenshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is super. 6XL for a teenager Rottweiler or Labrador. At 16 kg and 43 cm the neck of the border collie pts is great, but the ear of the armhole and norms, looks like.
buenas terminaciones y material, seguí las indicaciones de las medidas pero le quedó un poco grande
Good quality vests. Bright as in the photo. The picture is clear. Sintepon is not very full-rather for spring/autumn.
The size is smaller than 3XL. It fits a dog with 12 kilos more or less. The quality is Ok but disappointed with size.
The size wasn't what I expected.
All OK quality is what you need. Delivery to Ukraine fast, Courier New Mail. Thank you! The coloring of the butterfly is not beautiful in the living, do not take it better. All good! And dogs heat))
A little big for my 11-pound bulldog. Must be 2xl but still, it's great quality
just perfect!! it's worth all the money I paid.
awesome , recdommend
matches description. Made of fine material. Price is not bad.
It is very good. I was hoping to use it on my goat, but it wont fit on a goat. good for dogs though. 30 days from ordering to arrival
i was hoping to use it on a goat, but it wont fit a goat. Good for dogs though. 30 days from ordering to arrival
Excellent , very satisfied.
Waterproof Winter Dog Vest is cool. you won't be disappointed!
I took it for my bitch golden retriever, body fit, even a little loose, but short back, doesn't cover it from the hind legs to the tail.
Hermoso!!!
Very good you stayed nicely material high quality nice
Now I know here to find Waterproof Winter Dog Vest online for a great price! Thanks to the seller
the condition of is perfect
Product really beautiful, thank you very much)
Muy buena calidad y las mediciones exactas !!
Beautiful very good quality!
probably one of the best deals i made. thanks to the store!
es linda y comoda
Everything is ok, thanks for